CMSWire's editorial mission is to advance the careers of today’s top customer experience, digital experience and customer service leadership via high impact knowledge, networking, research and recognition.
Our enterprise-focused content is a timely advantage for executives driving decisions and seeking high leverage investments in enterprise technology and management practices. We focus on serving the following set of personas: Chief Marketing Officer / VP of Marketing, VP of Customer Experience, Chief Data Officer, VP of Customer Service, Head of Contact Center Operations, Senior Marketing Technologists and Enterprise Architects.
Interested in engaging our audience? Explore advertising options. Interested in contributing editorial or opinion? Explore our Contributor Network.
| Month | Theme 1 | Theme 2 |
|---|---|---|
| January | Customer Data Rewired: From CDPs to Composable Intelligence | The AI-Mature Contact Center: What’s Changing in 2026 |
| February | AI in the DX Stack: Maturity, Myths and What’s Working | From Signals to Strategy: Operationalizing Real-Time Customer Insights |
| March | The Rise of Enterprise Architects: Designing Systems for Scalable Growth | Where Agentic CX Is Reaping ROI for Customer Experience Teams |
| April | Customer Service Reimagined: Where AI, Empathy and Efficiency Meet | Journey-Led Transformation: Aligning CX, EX and Business Strategy |
| May | CMO Power Plays: The Creative-Data Leadership Mandate | The Predictive Stack Emerges: Real-Time CX Starts With Better Architecture |
| June | Agent Empowerment as Strategy: Building the Support Teams of Tomorrow | Customer Service Roadmap: Bold Moves for the Back Half of 2026 |
NOTE: CMSWire's editorial calendar is subject to change as the market evolves. For additional questions, please contact us. You may also request a copy of our media kit here.